At Zaffrona.com Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our refund policy below for guidance on how to request a refund or replacement.

Eligibility for Refunds

Refunds or replacements are available under the following conditions:

  • Defective or Damaged Items: If the saffron or packaging is damaged or defective upon arrival.
  • Incorrect Items: If you receive the wrong product.
  • Quality Concerns: If the saffron does not meet the quality standards as advertised.

Non-Refundable Items

We do not offer refunds or exchanges for:

  • Items that have been opened or used unless there is a verified quality issue.
  • Products purchased on clearance or promotional sales (unless damaged or defective).
  • Returns requested after the refund window has expired (see Section 3).

Refund Window

To qualify for a refund or replacement:

  • Submit your request within 14 days of receiving the product.
  • Provide proof of purchase (e.g., order number, receipt).

Process for Refunds

To request a refund or replacement:

  1. Contact Us: Email us at [Insert Email Address] or call us at [Insert Phone Number]. Include your order number, photos of the product (if applicable), and a description of the issue.
  2. Review Process: We will review your request within 5-7 business days and notify you of our decision.
  3. Return Shipment (if applicable): If a return is required, we will provide instructions. Please note:
    • Customers may be responsible for return shipping costs unless the issue was our fault.
    • Returned items must be in their original packaging and condition.
  4. Refund Issuance: Once the return is received and inspected, we will process your refund to the original payment method within 14-28 business days.

Replacement Policy

If you prefer a replacement instead of a refund:

  • Follow the same steps as the refund process.
  • Upon approval, we will ship a replacement product to you at no additional cost.

Cancellations

Orders can be canceled before they are shipped. If your order has already been processed or shipped, please follow the refund process above.

Contact Information

For any questions or concerns about your order or this refund policy, please reach out to us:

We value your trust and are committed to providing high-quality saffron and exceptional customer service. Thank you for choosing Zaffrona.com Shop!

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